The days of manually transferring callers are over. With our Interactive Voice Response (IVR) system, you can set up automatic call forwarding in many ways. A popular method of forwarding callers is through a menu.

The menu presents callers with options they can choose from using the number keys.

As the number owner, you decide whether a key press unfolds a new level in the menu or directly connects to an employee’s phone. A key press can also activate a message or another feature, such as the digital voicemail.

The Simpler, the Better

With so many possibilities to customize the menu, it’s tempting to create an extensive menu with an option for every possible question. However, this risks making your menu overwhelming, potentially losing callers as they navigate through it.

The key is to strike a balance between not tiring your callers and directing calls to the right employees. This can be achieved by following these unwritten rules:

  1. Use words customers use
  2. Less is better
  3. No more than three levels
  4. State the choice first, then the number
  5. Avoid loops

Experts in Menus

Do you have questions or ideas about a menu and would like to discuss them with an expert? We are ready to help. Email us at post@belfabriek.nl or call us during office hours at 0800-BELFABRIEK (0800-235 3227). One of our experts will gladly assist you.

Important Features

Menu

Also Read

How Does a Menu Work?

Activate a Menu

3 Ways to Make Your Menu Even Better

4 Tips for a Customer-Friendly Menu