Even if you can’t answer an incoming call, you can ensure that the call is handled perfectly. At Belfabriek, you have access to several features to help you with this. Below, we list the most important features for you.

Overflow

With Belfabriek’s overflow feature, incoming calls are automatically forwarded to another location or employee when you are busy. This could be one of your own employees or an external call center. The only thing the caller notices is that the phone is answered quickly and correctly.

Learn more about the Overflow feature in our Overflow white paper.

Queue

To handle temporary peaks in the number of calls, you can use a queue. You determine how long a caller can wait on hold and what should happen if the queue becomes too long.

Want to know more about the benefits of using the Queue feature? Read our Queue white paper.

Digital Answering Machine

Would you prefer to personally address callers without putting them “on hold”? Then you can use our Digital Answering Machine feature, also known as voice2mail. Callers are given the opportunity to leave a message. This message is recorded by us and sent to you via email. You can then listen to the message and, if necessary, call the caller back at your convenience.

Want to know more about the benefits of using the Digital Answering Machine feature? Read our Voicemail white paper.

Also Read

How to Keep Impatient Callers Happy

Turn Missed Calls Into a New Opportunity

3 Ways Call Recording Improves Your Customer Service

How Do I Turn On My Digital Answering Machine?

Activate Voice2mail in 5 Steps