There will be times when you have more callers than staff available on the phone. These types of call peaks are easily managed with call queue, a great feature available to every customer at Belfabriek.
As the business number holder, you decide what callers will hear when you are busier than usual.
For example, you can play a pre-recorded message promoting your company's services or products, or choose a musical interlude to make the wait more pleasant.
Callers are then routed to available agents in the order they arrive.
What would you rather hear when you dial a number: a friendly message putting you on hold or a busy tone?
A queue gives callers the impression that they are about to be called. You do not lose callers, you warm them up for the call. This improves the availability of your business!
A missed call is a missed opportunity to make an appointment, offer, contract or sale. Catch callers to serve them a little later, or offer to leave a message so you can call them back at a time that suits you.
Taking the trouble to call and then hearing a busy tone is a turn-off. Call queues make your business sound professional and customer friendly!
For a fixed monthly fee, Belfabriek offers you many features. The call queue is just one of them, but a very powerful one. If it happens that all your employees are busy, you can't really do without this functionality.
With a Belfabriek subscription, you can activate the queue at any time via the dashboard!
If you have a sound file with music or a message, we can play it while callers are on hold. This is a great way to calm the caller down or promote your business in a fun way.
You can specify how long callers can be in the queue before they are notified.