Your company number is a virtual number. This means that the number routes callers to all your phones: fixed, mobile, VoIP or traditional.
You can change these destinations whenever and as often as you like.
There are all sorts of ways that business owners use this convenient and effective feature.
For example, do you want to serve your customers outside of office hours? You can have calls forwarded to another phone or location to extend your opening hours.
If you have a start-up business, you can forward calls to your mobile or home number. Combined with the other extra features of Belfabriek, you will be perfectly reachable!
The change destination feature ensures that you are always available to your customers and never miss an important call.
Change your destinations easily by phone or via our apps.
Our IVR system has no hold time and processes your order instantly. You decide which devices will receive the calls at any time of the day.
An extension is a phone that is registered with the PBX to receive incoming calls. A phone number with 6 extensions therefore has 6 phones that can receive calls. The PBX keeps track of which extension is used first and which second.
You can create as many extensions as you like. You can create one extension for each colleague, or multiple extensions if your colleague uses multiple devices to receive calls.
You can create or change a phone extension by emailing or calling our support team. You can also login to your dashboard and create a phone extension there.
You can create extensions with phones in another country. This allows you to create a virtual call centre with colleagues from different locations.