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Phone menu

A phone menu can have up to 10 options, one for each number key. We can also implement submenus. For example, you could first determine the caller’s preferred language, followed by a question - in that language - to ascertain which department the caller needs.

For example: ”For questions about your invoice, press 3.“ This instantly puts callers through the right employee without taking up the receptionist’s time.

A phone menu can have up to 10 options, one for each number key. We can also implement submenus. For example, you could first determine the caller’s preferred language, followed by a question - in that language - to ascertain which department the caller needs.

Easy to configure

It’s easy to set up your own phone menu in the My CallFactory control panel. Give it a try now!

Set up a phone menu in the My CallFactory control panel

The advantages

It’s important to your callers and to your organization to help callers quickly. A properly implemented phone menu benefits everyone.


First time right

If you want to annoy customers, make them repeat the purpose of their call. A phone menu will connect callers to the right person first time, so you can instantly start addressing their needs


Seamless integration with other features

You can also combine a phone menu with other features in your subscription: e.g. a queue, a business hours announcement, the digital answering machine and call recording. 


A calm work floor

A phone menu also creates clam on the work floor; employees can focus more intently on calls relevant to their expertise, and only have to patch the occasional call through to colleagues.


Handling peak calls

Menu options don’t necessarily have to direct calls to your employees. During peak times, you can choose to divert specific inquiries (menu options) to a recorded message, or to your digital answering machine. An alternative solution that still helps callers quickly and efficiently.

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Not a CallFactory customer yet? Check our clear number shop for available numbers (0800, local and national). If you have any questions, you can call us toll free at 0800-2353227.