With the user-friendly web portal you can easily manage important settings and contacts within the system. Do you not want to have to worry about it yourself? Call us for free or email our support staff, they will be happy to make the changes for you.
The address book has been a frequently requested feature over the years, which you do not often come across elsewhere. Within the address book you can easily enter your internal and external contacts with the corresponding telephone numbers and synchronize them to all devices that are in use within your organization. It works with both hardphones and softphones, ensuring that everyone has the most important phone numbers at their fingertips.
If you wish to make use of this, you can set the availability of employees. With telephone exchanges, this is not actually taken into account (they only have to call forward), but what is actually one of the most useful functions within a telephone system is: who is available to answer the telephone? By simply setting an availability schedule, which you can also easily adjust, our platform knows exactly to whom a call can be forwarded at what time.
Online statistics of all your incoming calls with a clear interface. What are the busiest days of the week, the busiest times in a day. How many calls does a branch receive? What is the average call duration? The owner/entrepreneur or call center manager is presented with the most important data in a handy dashboard. And if you want to know more, you can easily download all data to your computer.
Contacts and departments
Do you have multiple contacts who manage telephony within your organization? Do you want to assign certain numbers to another office or departments? Whether the invoice has been split or provided with a certain characteristic. You can easily pass on all of your information to our administration.
User-friendly portal for all your numbers, users and devices.
Regular updates and new features.
Change settings, view statistics and pay your invoices.
Training by our customer service team included with your subscription.
All options at a glance:
Let our employees set up your telephone number the way you want it. You can then easily make adjustments yourself or let us do it so that you don't have to worry about it anymore.
An enormously successful marketing campaign? Free publicity in national media? A successful Google Ads campaign? Commendable reviews on a comparison site? No problem!
There may be times when you have more callers than staff available on the phone. These call peaks are easily handled by the call queues, a great feature for every Belfabriek customer.
"This call may be recorded to ensure the quality of our service." Those calling a business number regularly hear a similar announcement. Chances are that these numbers are hosted by Belfabriek.
Your daily, weekly or monthly call statistics overview conveniently in the mail. Included with your telephone number, of course.
Calls to your virtual telephone number are automatically put through to your current phones. These can be landline, mobile or VoIP. You can change the destination number whenever and as often as you like.
You never have to miss a call, even if all your colleagues are busy, the queue is too long or you are unable to pick up for other reasons.
Your company number is a virtual number. This means that every incoming call is redirected to another telephone. This can be every landline or mobile phone.
Are there callers that you would rather not give access to a certain number ? You can easily block them with the call filter function. This way you keep your phones free for the callers that are important.
Delivering telephone calls nationally or in other countries? No problem!
Our IVR platform can distribute hundreds of simultaneous calls across all branches in one or more areas.
Your customers would prefer to have someone on the line asap. Not every colleague knows how to answer every question. With a phone choice menu, you put callers through to the right person as quick as possible.
Many entrepreneurs have multiple numbers for multiple purposes or web shops. In such a case, it is useful to know at the beginning of a conversation which telephone number is being called!
You choose a telephone number mainly to optimise the accessibility of your company. You want to answer more callers and be of better service to them. But how do you know whether you are achieving the intended goals? Our statistics.
For short messages to your customers SMS are an excellent medium. But how do you send them to large groups? The SMS tool from the Belfabriek is a real godsend.
Do you want a welcome message on your number? Are you not a fan of your own voice? And is hiring a professional voice actor just a bit too expensive for you?
Do you want to grant access to your business telephone number only to a certain group of contacts? With a VIP whitelist you ensure that the lines remain free for whom your telephone number is intended.
With a virtual call centre you make sure that callers are distributed fairly and evenly among available colleagues, at home, in the office or anywhere else.
Flexible switching of end destinations via your own website using a webhook
“Thank you for calling…” is usually the first thing you hear when you call a professional organization.
A system that works for all employees: home and office.Try now!
A pre-configured device for a plug 'n' play experience
Receive and make business calls on your existing mobile phones
Manage all numbers and connections online
Set yourself as available or unavailable to receive phone calls
Your calls directly to your cell phone