Works on all your workstations and devices - at home and in the office.
A pre-configured device for a plug 'n' play experience
Receive and make business calls on your existing mobile phones
Manage all numbers and connections online
Set yourself as available or unavailable to receive phone calls
Your calls directly to your cell phone
A phone system that works anywhere - in the office and at home! A complete hybrid system, with which you can let employees call and record conversations at any location.
Get the latest cloud based business phones for your desk
Use your existing mobile and landline phones in the caller group
Install our software on your computer
Install our app on your iOS or Android device
You can easily place your order on our website 24 hours a day, 7 days a week. Below you can find the delivery times per product:
Depending on the country and series, we can issue and activate numbers immediately or we must first complete a registration in your name with the relevant government organization.
Do you already have a number and do you want to move it to Belfabriek? This is possible and regulated by law. We can move the number to us and are happy to give you a temporary number if you want to test and configure the new devices already.
For countries abroad, you can either first place an order for a preferred number, after which an employee will contact you within 1 working day, or you can call our service desk and first discuss the options by telephone. Depending on the country, we have the phone number active the same working day or within a few days.
If you use the Yealink devices recommended by us, we can configure them for you and send them to you. You will enjoy a plug and play experience. Orders placed before 22:00 (CET) are delivered the next working day in most mainland European countries.
You can download softphones for your PC, Mac, iOS or Android device 24/7 to the devices of your choice.
You can create and activate/deactivate these yourself 24/7 via the web interface. This way you can easily create accounts for all devices that you want to connect.
You can download these 24/7 in the stores or via the download link provided.
You can learn to configure, but most people don't enjoy it much. And so we gladly take over that responsibility from our customers. Just like 'the hassle' surrounding selecting and ordering telephones. To make this possible, we have invested heavily in central configuration of our softphones and an automated distribution center for Yealink desk devices.
Hardphones are shipped preconfigured from our own warehouse. To a central location, but also, for example, to different branches or the private addresses of individual employees. Usually: ordered before 22:00 (CET), next day at the workplace of your choice! If it concerns addresses 'further away' in Europe, you will receive the devices via UPS after 2-3 working days.
Employees receive download links to pre-configured softphones, your choice for desktop and/or mobile.
We offer organizations with more than 100 users the opportunity to design the softphone environment in the house style (branded). This can be realized within a month (design, implementation and rollout). Inquire about the options!
Advantages at a glance:
Quick and easy rollout of new devices
Pre-configured and remotely manageable
Regular firmware updates (remote)
Branded environment possible from ~100 users
With the user-friendly and further developed web interface you can easily manage important settings and contacts within the system. Do you not want to have to worry about it yourself? Call us for free or email our support staff, they will be happy to make the changes for you.
The address book has been a much requested feature over the years, which you don't often come across elsewhere. Within the address book you can easily enter your internal and external contacts with the corresponding telephone numbers and synchronize them to all your devices that are in use within your organization. It works with both hardphones and softphones, ensuring that everyone has the most important phone numbers at their fingertips.
If you wish to make use of this, you can set the availability of employees. With telephone exchanges, this is not actually taken into account (they only have to call forward), but what is actually one of the most useful functions within a telephone system: who is available to answer the telephone? By simply setting an availability schedule, which you can also easily adjust, our platform knows exactly to whom a call can be forwarded at what time.
Online statistics of all your incoming calls with a clear interface. What are the busiest days of the week, the busiest times in a day? How many calls does a branch receive? What is the average call duration?
The owner/entrepreneur or call center manager is presented with the most important data in a handy dashboard. And if you want to know more, you can easily download all data to your computer.
Do you have multiple contacts who manage telephony within your organization? Do you want to assign certain numbers to another office or departments? Whether the invoice has been split or provided with a certain characteristic. You can easily pass on all of your information to our administration.
Are you a fanatic Skyper? Or do you call with another software package? Then you already know what a softphone is: a program with which you can make calls on the computer. Just like on your laptop, mobile phone or tablet. If Windows, Linux, Android or iOS feel at home there, chances are a softphone will work. But which one do you choose?
If you are using our Phone System, the Belfabriek softphone is the best option. Especially since our softphone works seamlessly with the Phone System and all important settings are preconfigured. A real plug & call solution, because you only have to enter your password or scan a QR code (new feature!) to get 'in the air'. It couldn't be easier! Also handy: the address book works in the softphone environment.
To combine? No problem! The Belfabriek Telephone System works with softphones, but also with a combination of softphones, regular telephones and mobile devices. You determine the ideal setup yourself! What does employee X or Y need? You indicate it. We take care of the smooth rollout. Good to know: the softphone is part of the Belfabriek Telephone System. So there are no costs involved.
The five biggest benefits
Regular new updates
Easy to set up with a QR code
Access to central address book
100 workplaces? Branding of the softphone is possible!
Register your phone number with the Belfabriek and you will have full control over your business phone number thanks to our handy apps and functions.
You have real-time access to the most important statistics and adjust all settings with one click. Anywhere, anytime.
The clear connections and rates are not the only reasons why entrepreneurs register their telephone number with Belfabriek. With our generous package of features, you get more features that other providers can't offer.
Equally important is the freedom and control you have thanks to our apps.
An enormously successful marketing campaign? Free publicity in national media? A successful Google Ads campaign? Commendable reviews on a comparison site? No problem!
There may be times when you have more callers than staff available on the phone. These call peaks are easily handled by the call queues, a great feature for every Belfabriek customer.
"This call may be recorded to ensure the quality of our service." Those calling a business number regularly hear a similar announcement. Chances are that these numbers are hosted by Belfabriek.
Your daily, weekly or monthly call statistics overview conveniently in the mail. Included with your telephone number, of course.
Calls to your virtual telephone number are automatically put through to your current phones. These can be landline, mobile or VoIP. You can change the destination number whenever and as often as you like.
You never have to miss a call, even if all your colleagues are busy, the queue is too long or you are unable to pick up for other reasons.
Your company number is a virtual number. This means that every incoming call is redirected to another telephone. This can be every landline or mobile phone.
Are there callers that you would rather not give access to a certain number ? You can easily block them with the call filter function. This way you keep your phones free for the callers that are important.
Delivering telephone calls nationally or in other countries? No problem!
Our IVR platform can distribute hundreds of simultaneous calls across all branches in one or more areas.
Your customers would prefer to have someone on the line asap. Not every colleague knows how to answer every question. With a phone choice menu, you put callers through to the right person as quick as possible.
Business owners often use several numbers, each for a distinct purpose or webshop. In these cases, it’s useful to be alerted to which of your business phone numbers the call is coming in on.
You choose a telephone number mainly to optimise the accessibility of your company. You want to answer more callers and be of better service to them. But how do you know whether you are achieving the intended goals? Our statistics.
For short messages to your customers SMS are an excellent medium. But how do you send them to large groups? The SMS tool from the Belfabriek is a real godsend.
Do you want a welcome message on your number? Are you not a fan of your own voice? And is hiring a professional voice actor just a bit too expensive for you?
Do you want to grant access to your business telephone number only to a certain group of contacts? With a VIP whitelist you ensure that the lines remain free for whom your telephone number is intended.
With a virtual call centre you make sure that callers are distributed fairly and evenly among available colleagues, at home, in the office or anywhere else.
Flexible switching of end destinations via your own website using a webhook
“Thank you for calling…” is usually the first thing you hear when you call a professional organization.
A system that works for all employees: home and office.Try now!